Docs

Account recovery

Your account and your encryption keys are recovered separately.

Forgot your password

This server doesn't send email, so password reset by email isn't available. Contact support for assisted recovery.

Lost your MFA device

Sign in with one of your recovery codes instead of a code from the app, then set up MFA again. Without recovery codes, contact support: after verifying your identity, an operator can issue a one-time recovery link. Every such action is recorded in the audit log and shown in your security history.

Lost your recovery key

If you still have a signed-in, verified device, create a new recovery key from Settings → Security in the chat app. If you don't, encrypted history from before can't be recovered by anyone. You can reset your encryption identity to keep using chat; contacts will see an identity-change warning and should re-verify you.

Assisted recovery can't restore messages

Restoring access to your account does not restore your message keys. That's what keeps them private.